We Read Every Message
ShowSort is built by a small, dedicated team — when you write to us, an actual human reads it and responds. We typically reply within one business day, often much faster. We're a small team though, so there may be times when no one is at the keyboard right away. If you don't hear back immediately, please always leave your email and a quick description of the issue so we can pick it up as soon as we're around.
Live Chat on the Site
Look for the chat bubble in the corner of any ShowSort page. You can start a conversation there and we'll reply as soon as we can.
Because we're a small team, the chat isn't always actively staffed. When everyone's busy with another customer, the chat will simply ask for your email so we can follow up as soon as someone's free:
If you see that message, please leave your email and a short description of what's happening — the conversation will wait for you, and we'll write back as soon as we're back at our desks.
support@showsort.com — the most reliable way to reach us, especially for anything that needs screenshots or longer detail. Include:
- Your account email (so we can find your shows)
- The show name or web address if relevant
- A clear description of what's happening
- Screenshots if possible
What to Include for Bug Reports
The more context you give us, the faster we can help:
- What you were trying to do ("I was trying to add an intermission")
- What happened ("the panel didn't open")
- What you expected ("I expected a window to pop up")
- Browser & operating system ("Chrome on macOS Sonoma")
- Show web address (so we can look at it directly)
Feature Requests
Got an idea? We love them. Email us and tell us:
- The problem you're trying to solve (more important than the proposed solution)
- How often you hit this problem
- Whether a workaround exists
Many features in ShowSort came from a single customer saying "have you considered…".
Showtime Emergencies
If you're a couple of days from your show and something isn't working, say so in the subject line ("URGENT — show this Saturday"). We can't promise, but we'll prioritize!