❓
FAQ
Quick answers to the most common questions.
Help Center
Guides, tips, and answers — written by humans who actually use the tool.
Most Common Issues
Start Here- High support trend
I can't modify my order after optimizing
Understand Save Updates vs Reset and what is expected.
- High support trend
Optimization seems stuck or hangs
Quick checks and when to contact support.
- Frequent support topic
Optimization barely changes my order
When you have a lot of locks, links, groups, or act restrictions, there may not be much left for the app to move around.
- High support trend
My import looks wrong
Fix headers, names, and malformed rows fast.
- Common browser issue
Drag-and-drop is not working
Browser compatibility steps, including Safari limits.
- Frequent support topic
What is limited in free preview?
Know what changes after activation.
🎛️
Constraints & Controls
Fine-tune your show order with locks, links, groups, and act restrictions.
✨
Optimization
How the optimizer works and how to get the best results.
🛟
Troubleshooting
Solutions to the questions our support team hears most often.
💳
Account & Billing
Managing your account, subscriptions, and purchases.
🚀
Getting Started
Everything you need to go from zero to optimized show order.
🎭
The Show Page
Understanding your show's dashboard and how to work with routines.
📄
Reports & Exports
Print-ready schedules, check-in sheets, and performer reports.
🎪
Multi-Show Mode
Running multiple performances of the same show? We've got you covered.